Home Credit Vietnam has released its Sustainability Report 2024, underscoring its people-centric approach across all initiatives and operations.
The company is among the first consumer finance firms in Vietnam to publish such a report, reinforcing its pioneering role in advancing sustainable development in the market.
People-focused sustainability
In the newly published report, Home Credit highlights its people-centered sustainability framework, ensuring that each initiative is systematically designed to deliver long-term value to stakeholders, including customers, partners, investors, employees, government, and the wider community.
“At the heart of our strategy is a customer-centric approach, a commitment to understanding and responding to the evolving needs of our customers with empathy, innovation, and integrity. This principle guided every aspect of our sustainability agenda in 2024,” said Jakub Kudrna, Chief Strategy Officer and Chairperson of CESG at Home Credit Vietnam.
Home Credit’s sustainability commitment is driven by six strategic pillars: responsible finance, financial inclusion, digital empowerment, a diverse workforce, sustainable communities, and economic growth.
This year’s report also features improvements in data collection and reporting methods, ensuring greater transparency and higher-quality disclosures. The report is compiled in accordance with European Sustainability Reporting Standards (ESRS) under the Corporate Sustainability Reporting Directive (CSRD).
Sustainable growth in all aspects
According to the report, Home Credit Vietnam’s community initiatives in 2024 delivered meaningful impact. The construction and renovation of schools in underserved provinces such as Gia Lai, Nghe An, and Dak Lak provided better educational opportunities for 2,700 children. Employees were also inspired to organize charity activities, contributing to a total of more than VND8.3 billion (US$315,410) for community projects last year.
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| The Home Love bus of Home Credit continues its journey to underprivileged schools to join hands in building a brighter future for the young generation of Vietnam. Photo courtesy of Home Credit Vietnam |
The company also advanced its efforts to promote diversity, equity, and inclusion (DEI). Women make up about 60% of its workforce, a figure that has remained stable over the years, with a growing proportion working in technology roles.
With a strong focus on talent development, Home Credit encourages every employee to create a personalized career growth plan, supported by professional guidance from managers. This approach has helped the company maintain its position among Vietnam’s Top 100 Best Places to Work.
On Aug. 14, 2025, Home Credit was named one of the “Best Companies to Work for in Asia” at the HR Asia Awards for the fifth consecutive year.
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| Home Credit has been named one of the “Best Companies to Work for in Asia” for the fifth consecutive time. Photo courtesy of Home Credit Vietnam |
Strong governance and prudent risk management continue to be the backbone of Home Credit’s operations. In 2024, the company reported a non-performing loan (NPL) ratio of just 1.76%, well below the industry average of 8.4% and an improvement from 2.49% in 2023.
As a result, FiinRatings awarded Home Credit Vietnam an A rating with a stable outlook, recognizing it as the consumer finance company with the most effective recovery performance in 2024. The firm recorded a net profit of VND1,291 billion (US$49 million), up nearly 244% from 2023.
Beyond business performance, Home Credit expanded partnerships with major brands to promote green consumption, offering exclusive financing incentives for products such as VinFast and Honda electric vehicles.
The company also continues to track and reduce its carbon footprint in line with ISO14064 standards. Initiatives include the “Home Green” internal recycling project and an office-wide energy sensor system. According to the report, these measures significantly reduced the company’s scope 2 emissions (from electricity, water, and other energy use) in 2024.
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| Sustainability Report 2024 released by Home Credit. Photo courtesy of Home Credit Vietnam |
Home Credit Vietnam’s ongoing sustainability efforts have earned it consistent recognition. For three consecutive years, it has been listed among Vietnam’s Top 100 Sustainable Companies (CSI100) by the Vietnam Chamber of Commerce and Industry (VCCI) and named in the Top 50 Corporate Sustainable Awards (CSA) by Nhip Cau Dau Tu Magazine. The company has also won the Global CSR & ESG Leadership Awards for four consecutive years.
Source: https://e.vnexpress.net/
