TDCX is getting considerably bigger in India.
The Singapore-headquartered customer experience company has opened its second campus in Hyderabad, adding another major workplace to an Indian operation where employee numbers have increased by more than 600% in just three years.
The new TDCX Hyderabad campus, located at Meenakshi Eco Park, says something broader about where global digital services are heading. India is no longer being treated simply as a lower-cost outsourcing destination. Companies are putting increasingly complex customer experience, technology and digital operations there — and the physical infrastructure supporting that work is expanding with them.
TDCX Opens Its Second Hyderabad Campus
TDCX officially opened the new facility at Meenakshi Eco Park in Hyderabad, strengthening a market that has become one of the company’s fastest-growing locations.
India is now TDCX’s fourth-largest operations base. The expansion follows a rise of more than 600% in the company’s Indian workforce over the past three years, according to the company’s announcement.
Hyderabad has become particularly important.
The city combines a large technology workforce with an established ecosystem around IT services, customer experience, sales and digital support. That gives companies such as TDCX access to talent capable of handling more complicated work than the traditional call-center model associated with earlier generations of outsourcing.
The new office sits inside the roughly 6 million-square-foot Meenakshi Eco Park, placing TDCX within one of Hyderabad’s major technology corridors.
India Is Moving Beyond the Old Outsourcing Model
The numbers explain part of the attraction.
India’s business process outsourcing services market was valued at approximately $18.7 billion in 2024 and is projected to reach around $51 billion by 2035, according to Market Research Future figures cited in the TDCX announcement.
But cost is becoming only one part of the equation.
Global companies increasingly want delivery partners capable of handling customer service, sales, digital advertising, technology support and other workflows across several countries from the same operation.
TDCX Group CIO and EVP Byron Fernandez described India as a primary delivery market rather than a secondary one, pointing to the availability of skilled workers capable of managing complex workflows at scale.
That distinction matters.
A delivery hub built mainly around inexpensive labor looks very different from one expected to support technology companies operating across North America, Europe and Asia-Pacific.
The New Campus Is Built Around People as Well as Capacity
The Hyderabad expansion isn’t being positioned simply as more desks.
TDCX says the new campus was developed around learning, collaboration and employee performance as the company continues adding capacity in India. The Indian operation already supports international brands across technology, fintech, e-commerce and digital advertising.
Those teams serve customers and clients across Australia, New Zealand, the UK, Ireland and North America.
Speed is another part of the pitch.
TDCX India Country Director Ananth Premkumar said the company has been able to make agents production-ready for one technology client in less than six weeks. For companies expanding quickly into new markets, that ability to build trained teams without a long ramp-up period can become a competitive advantage.
There Is a Sustainability Angle, but It Needs Some Context
The announcement itself is primarily an expansion and employment story rather than a green-building announcement. It does not claim that the new Hyderabad facility is powered entirely by renewable electricity or identify a specific environmental certification for the campus.
Still, TDCX has been building environmental targets into its wider operations.
Company sustainability data shows that, as of December 2025, 18% of TDCX’s electricity consumption was matched with renewable energy, with two campuses fully powered by renewables. TDCX also reported investment covering 44,400 tCO2e in carbon credits and verification of its carbon footprint under ISO 14064-1:2018.
That makes the Hyderabad expansion worth watching from a sustainability perspective.
Rapid growth creates an obvious tension. More employees, more office space and more digital operations generally mean greater demand for electricity, cooling, transport and physical infrastructure. Whether companies can expand without allowing emissions to rise at the same pace is becoming a more meaningful test of corporate sustainability strategies.
That broader tension between economic growth and environmental accountability is also appearing in areas such as carbon markets, where investment increasingly depends on credible measurement and integrity.
Hyderabad Is Also Seeing More Interest in Clean Business Energy
The location adds another layer to the story.
Commercial and industrial companies around Hyderabad are increasingly exploring renewable electricity as a way to lower energy costs and improve sustainability performance. Rooftop solar, open-access renewable power and other clean-energy procurement models are attracting attention among businesses with significant electricity requirements.
Mercom India has reported on growing interest among Hyderabad commercial and industrial companies in renewable power as a way to reduce electricity costs.
Telangana has also continued moving ahead with rooftop solar projects. Recent initiatives from the Telangana Renewable Energy Development Corporation include solar installations across government and institutional facilities, alongside much larger rooftop programs covering thousands of schools.
For large corporate campuses, that changing energy environment matters. Electricity procurement is increasingly part of the conversation around where companies expand — especially for businesses carrying their own carbon-reduction commitments.
TDCX’s India Growth Is Becoming Hard to Ignore
TDCX now has more than 20,000 employees across 37 locations worldwide, serving industries ranging from technology and e-commerce to fintech, gaming, healthtech, media and travel.
Hyderabad is becoming a larger piece of that network.
A workforce increase of more than 600% in three years isn’t incremental expansion. It points to a fairly sharp redistribution of where global digital and customer experience work is being done.
The sustainability question comes next.
As TDCX and other technology-enabled service companies build larger operations across India, the environmental performance of the campuses supporting those workers will matter more. Renewable electricity, efficient buildings, employee transportation and measurable emissions reductions can turn corporate expansion into something more sustainable.
Opening another campus is the easy headline.
How efficiently that campus operates over the next several years will be the more interesting story.
